Versa Lite isn't tracking my active minutes

[Arw1118]

My minutes  are not showing on Versa Lite, for any type of exercises and not Syncing 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Arw1118, thanks for stopping by. I'll be glad to help you with the active minutes not showing on your Versa Lite.

As you know, the active minutes are awarded when the activity you're doing or logging is more strenuous than regular walking. The active minutes are only recorded for activities that last 10 minutes or longer. For more information about how the active minutes are calculated, please see this help article: What are active minutes? 

I recommend to restart your device as described in this help article. This will refresh your Versa Lite internally. If the issue persists, please let me know how do you track your exercises (manually logging, using the Exercise app on the watch or with the SmartTrack).

I also recommend confirming if your app and Fitbit device are updated to the latest version. 

Please keep me posted.

[Arw1118]

The problem was relsted to the Versa Lite update. Which was teo/three eeeks sho. I als posted the issue two/three weeks ago and I am just getting a reply!!!

Sent from my iPhone

[MarreFitbit]

Hello there @Arw1118, thanks for getting back. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Please let me know if you continue having issues with your active minutes to further assist you. If so, also confirm that you've tried what I recommended above so we can move to the next step.