Versa Lite keeps resetting during firmware update

[Shellibean05]

I'm literally ready to throw this thing at the wall. I just got this yesterday and it will not stay connected. It restarts all the time. It wont firmware update. I cant do a dang thing with this. Like I paid good money for this junk of junk to loop for over 24 hours straight.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Shellibean05, welcome to our Fitbit Community. I'm sorry to hear that your Versa Lite kept resetting during the firmware update. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit. Don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[Zkempker]

So what fixed it, mine is doing the same thing.

[JuanJoFitbit]

@Zkempker Thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your Fitbit Versa Lite is experiencing the same issue, please restart it as described in this help article. After this, follow the troubleshooting steps that are listed in this help article and see if the update gets completed.

Hope this helps.