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Versa Lite keeps switching off and it won't stay on

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‎05-09-2020 05:59 - last edited on ‎05-21-2020 09:13 by Fitbit Moderator

‎05-09-2020 05:59 - last edited on ‎05-21-2020 09:13 by Fitbit Moderator

My versa lite keeps switching itself off. It has full battery but will not come back on. If I put it in the charger it comes back on but stays on only for 60 seconds and then switches itself off. I have tried a factory reset and this has not worked.

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‎05-21-2020 09:12

‎05-21-2020 09:12

Hi @Rachael01, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Versa Lite since it turns off after 60 seconds. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, let me know how the factory reset was performed. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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