Versa Lite kept shutting off

[Cheryl-wolak]

My Versa Lite kept shutting off, I tried to hit the back button for 10 seconds to turn it back on it won't do anything

Moderator edit: subject updated for clarity

[Marrrmaduke]

@Cheryl-wolak have you tried placing it on the charger? Does it come on? Are the lights on the back of your tracker on?

[Cheryl-wolak]

It has been coming on when it's on the charger. It stayed on for about 6 hours after being on the charger last night but when I woke up this morning it was off again so I put it back on the charger and then took it off a half hour later and it only stayed on for 10 minutes. The lights on the back are not on

[Marrrmaduke]

@Cheryl-wolak Ok, here's what I would do. Please the tracker for several hours on the charger to make sure it has at least some battery left. We will need it to be on to perform a factory reset (restoring tracker to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. If you're unable to use the screen, please try performing the factory reset using the back button:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.