Versa Lite loses active minutes after correctly adding them

[Brad-S]

I have tried every recommendation and my device loses active minutes a few times a day. I can see when active minutes are added (correctly) but then it loses active minutes a few times during the day.

I am convinced there is a flaw. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Brad-S.

I appreciate your participation in the Forums and sharing that your Versa Lite loses active minutes. Thank you for your efforts to resolve this and confirming that you see when active minutes are added on the app. I recommend making sure your app is updated to the latest version: How do I update the app to the latest version? Please also let me know if you manually log any exercises or have any third party app connected to your Fitbit account? 

Please keep me posted, I'll be around. 

[Brad-S]

My app is up to date. Updates automatically and was updated 2 days ago.

I do manually add exercises occasionally. I lose active minutes most days including those when I don’t manually add.

When I walk (over 10 minutes) and see the active minutes added it is usually a few minutes later when I see the number suddenly go down.

Sent from Mail for Windows 10

[LiliyaFitbit]

Thank you for your reply, @Brad-S. 

I appreciate the additional details. Manually logging can affect the number of active minutes since the information you log overrides the device's data. However, since you mentioned that you lose the active minutes when you don't manually add the activity, I would like to confirm if you have any third party app connected to your Fitbit account? 

Please keep me posted. 

[Brad-S]

No third party app

Sent from Mail for Windows 10

[LiliyaFitbit]

Hi @Brad-S, thank you for your reply. I am sorry for the delayed response. 

I appreciate the additional information. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.