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Versa Lite losing time & unable to update

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‎07-02-2021 04:02

‎07-02-2021 04:02

My versa lite was losing time, so spoke to customer support who couldn’t fix after several times rebooting etc turning off Bluetooth, removing versa lite & putting back on so sent a new versa lite as only had since 2019 but still not syncing & gets to 100% downloaded & then fails, getting annoyed as doing everything that has been suggested so what’s the point & why should I buy a new one. The new one will not sync either….,any ideas except for asking for money back as product is not doing what it should be????

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‎07-06-2021 07:09

‎07-06-2021 07:09

I see no comment has been made by Fitbit support & not spending another 45 mins with CS.  Seems to be an ongoing issue that doesn’t seem to be resolved 🤔

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‎07-17-2021 13:46

In response to sallyprice26

‎07-17-2021 13:46

Couldn’t be bothered to try & update versa lite but thought hey Fitbit may have fixed the error 😳 yeah no still getting to :hundred_points: % downloaded only to say FAILED.  Totally peeved is an understatement maybe I should invest in something that’s not a Fitbit 🤷‍:female_sign:

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