Versa Lite loss of connection with phone

[Louis020]

My wife has a Versa Lite. Last week she started having sync issues but we were able to get it back. But not anymore. Time is drifting, notifications don't work, communication with the app is iffy. We rebooted, watch and phone, we also did a factory reset and reinstall of the app on the iPhone. After the factory reset, it goes in update mode, starts, fails,... works, connects, disconnects.

Tried to reach Live support but end up on a lost page. It is still under warranty. where do I go from here?

Thanks,

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Louis020, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it loses connection with your phone and it stops syncing. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch for the next 24 hour and see if the issue gets fixed.

Keep me posted on the outcome.

[Louis020]

Hi, been told by Fitbit support that this is a software issue but it is still not resolved. Watch is pretty much useless. Very disappointed.