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Versa Lite no longer charging

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‎11-02-2020 02:39 - last edited on ‎05-04-2021 11:54 by Moderator Alum

‎11-02-2020 02:39 - last edited on ‎05-04-2021 11:54 by Moderator Alum

I bought my daughter a Versa Lite in April but it's stopped working, it's on 0% but it won't charge, I know it's not the charger as my Versa can charge on my charger and my daughter's but hers won't, please help! 

 

 


Moderator edit: subject updated for clarity

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‎11-02-2020 11:32

‎11-02-2020 11:32

@smcnie - Your Daughter has the Versa Lite. Do you also have the Lite version or the original Versa? I ask because the chargers for the two devices are different. But if she is using the correct charger, then her Versa Lite should still be under warranty. Please contact Fitbit Support.

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‎11-03-2020 11:18

In response to SunsetRunner

‎11-03-2020 11:18

I have the Versa, my Versa works with both chargers but her Lite doesn't work with either.

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