Versa Lite no longer turns on!

[dsimpg1]

In July 2019 (3 months ago) my daughter bought a Versa Lite.  Due to the fact she's in college now, she's quite busy and cannot always charge it when it gets down to 25%, but usually does.  This time, due to studying for tests last week, she went to turn it on and saw it was dead, so she put it on the charger and it showed 0%.  So, she waited for it to get to 100% charged, took it off the charger, then put it on her wrist.  Once there, she hit the button and it came on for about 3 seconds then turned off again.  She put it back on the charger again and it showed it fully charged.  What good is a 3 month old fully charged Versa Lite if it won't come on?  Anyone have any suggestions?  These things aren't cheap!

[Odyssey13]

Hi @dsimpg1  Have your daughter try to restart the device a few times and see if that helps. Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[dsimpg1]

How can she "restart the device" without being able to see the screen since it won't stay on long enough to do anything?

[Odyssey13]

@dsimpg1  she can try, but the way to contact support is posted above. Call them and see if they can help her out.

[JuanJoFitbit]

@dsimpg1 it's great to see you in our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up and would like to know if the issue persists or if your daughter contacted our Support team as @Odyssey13 advised.

Looking forward to your response.

[dsimpg1]

She contacted support at the number given and spoke with a gentleman who sent her an email with a link to get a free replacement sent.  Once she got the email and opened the link, he told her exactly what to put in each field.  He said that it would be shipped and she would receive a tracking number email so she could track it.  It (watch only) arrived yesterday!  So, she's back with a working fitbit again!  I'm so glad this company stands behind their products!  Sorry for the late response, but I wanted to make sure it all was completed before replying.  😁

[Odyssey13]

@dsimpg1  wonderful news. Thanks for coming back to let us know.

[JuanJoFitbit]

@dsimpg1 I'm also sorry for the late response. However, I'm so glad to hear that your daughter received a replacement unit and she'll be back on track soon. Thank you for posting the update here as my friend @Odyssey13 mentioned.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀