Versa Lite, no steps and no heart rate

[AJMyers]

All of a sudden, my Versa Lite is just a watch. No steps, no HR. Nothing other than time. I did restart, reconnected to phone, software is UTD. Ideas? Thanks!

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums @AJMyers.  

Thank you for sharing what you've been experiencing with your Versa Lite watch and the troubleshooting steps that you already tried. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Let me know if you have further questions. 

[SunsetRunner]

This also happened to me the other day. The clock shows but it ain’t recording any of my data. When I go into the app or when I swipe up I can see my data. Just nothing on the clock face. I’ve reset and installed the app several times. Any suggestions?

----------------

Oh my goodness I would never use ain’t. It isn’t recording/showing my information.

[DavideFitbit]

Hi, welcome to the Community @SunsetRunner. 

Thank you for confirming that you've been having the same problem with your Versa watch and that you already tried a few troubleshooting options.

I've also sent your information to the Customer Support team, so you should be getting a reply soon. 

Let me know about the outcome.