help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite not auto tracking exercise / won't show active zone minutes

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-09-2021 05:37 - last edited on ‎02-09-2021 16:09 by Fitbit Moderator

‎02-09-2021 05:37 - last edited on ‎02-09-2021 16:09 by Fitbit Moderator

My watch did an update and after that it will not auto track my exercise.  I have talked with tech support and they said my watch is defective.  It is funny to me how it worked fine until that update.  Does anyone know how to reset the watch to factory or do a reset so that firmware is not on the watch?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-09-2021 16:09

‎02-09-2021 16:09

Welcome to the Community Forums @Bridgie1973.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Just as mentioned in your post, let me share with you that our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

 

I'll be here if you need anything else.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎02-09-2021 16:09

‎02-09-2021 16:09

Welcome to the Community Forums @Bridgie1973.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Just as mentioned in your post, let me share with you that our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

 

I'll be here if you need anything else.

Best Answer
0 Votes

‎08-10-2022 17:34

In response to RicardoFitbit

‎08-10-2022 17:34

For the past two days, I have had over 90 minutes of activity (with over an hour consecutively each day) and even though I have synced my Fitbit several times, it does not log exercise days.

 

I’ve had no issues tracking exercise days prior to this. Is there a fix for this?

Best Answer
0 Votes