Versa Lite not charging or turning on

[Bdbear]

I accidentally used all my battery power and then plugged it overnight on a cord and outlet  that had been working fine previously. The watch is still black, no power and holding the left button to reset has not worked. Help please!

[JuanJoFitbit]

@Bdbear, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa Lite since it won' turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know if your watch vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Bdbear]

Maybe my surge protector's usb ports were dirty. When I plugged it into a different outlet, it charged up fine. Thanks for your help.

[JuanJoFitbit]

@Bdbear, that's great news! By the way, I'm sorry for the late response. However, I'm so glad to hear that your Versa Lite started to take a charge when plugged into a different outlet. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀