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Versa Lite not charging

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‎08-24-2020 01:14 - last edited on ‎08-28-2020 16:30 by Fitbit Moderator

‎08-24-2020 01:14 - last edited on ‎08-28-2020 16:30 by Fitbit Moderator

My Versa Lite stopped working while I was wearing it and wouldn't come back on. Didn't think the battery should've been dead as it was around 40% just a short time earlier, but I attempted to charge it anyway. Nothing's happening. Earlier that evening and right up to the point it died completely, for about 4-5 hours the watch would not sync anymore. Now the watch face won't light up, it doesn't vibrate when connected, I've tried two different chargers that have both worked great in the past. So I cleaned the contacts on the watch with alcohol and q-tips as recommended, did all the trouble shooting tips actually and I'm still in the dark, literally, as far as my watch goes. This happened about two nights ago and I've tried everything! Purchased 3/2020 and I've had no issues before this. Any help would be greatly appreciated!

 

Moderator Edit: Clarified subject

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‎08-28-2020 16:30

‎08-28-2020 16:30

Hi @AriDawn, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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