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Versa Lite not connecting to Bluetooth

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‎08-23-2020 12:09 - last edited on ‎08-28-2020 16:26 by Fitbit Moderator

‎08-23-2020 12:09 - last edited on ‎08-28-2020 16:26 by Fitbit Moderator

Fitbit will not connect to Bluetooth, already had live chat on Fitbit support.  Watch not responding,  message Reset failed, your data not cleared, unable to clear this message.

 

Moderator Edit: Clarified subject

Moderator Edit: Personal info removed

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‎08-28-2020 16:26

‎08-28-2020 16:26

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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