Versa Lite not connecting to Spotify

[kfro]

my Fitbit versa lite does not connect to Spotify 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @kfro, welcome to the Community Forums. I'll be glad to help you to download Spotify on your Versa Lite. 

Note that in order to install Spotify app, your watch must be updated to the latest Fitbit OS 4.1.3 (32.70.8.0) and the Fitbit app on your phone to 3.25. If your new Versa Lite still has an old version, this is the reason why you cannot download Spotify yet. May I know what is the version currently installed on your watch? You can find it either by going in the , tap the Today tab > your profile picture > your device image (the firmware version number appears under your device's name) or on your Versa Lite, in the Settings app > About or Device Info.

That said, leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on. Once you have updated your Versa Lite you will be able to download the Spotify app, check this article to know how it works.

Hope this helps, let me know if you need further assistance. 

[kyliejavajo]

@MarreFitbit

Hi! I'm having the same issue. However my firmware version is: 38.70.8.0 is this completely updated? As it seems to be  higher number than what you previously stated. 

Thank you for your time

kyliejavajo

[MarreFitbit]

Hi there @kyliejavajo, welcome here. Thanks for letting me know that your Versa Lite is running the latest version. While reading your post I was wondering if you just setup your watch (maybe the day you wrote us)? If so, your Versa Lite may appear up to date but it needs another update before you can install the Spotify app and the update isn't available until up to 48 hours after setup. Are you still having trouble installing Spotify? You should be now able to download it.

I'm looking forward to your response, keep me posted. 

[kyliejavajo]

finally connected as I was typing back to you that I was still having issues. (facepalm) isn't that always the way. 

Thanks.