Versa Lite not connecting to app

[Brytino1229]

My Versa Lite wasn't connecting to my phone, and I Factory Reset it. I've had to do this before due to not syncing, and it always worked when I tried to re add it to my account. (because I deleted the Lite from my account before the Reset) Its started acting up like this and not syncing in the past couple months. Before that it never had syncing problems. 

This time I Factory Reset it yesterday, I tried adding it to my account, it got past the "looking for device" screen and went to  the one below. It was stuck on there for about 5 minutes then stopped, and changed to the failed to connect screen. I tried it for about an hour yesterday with no results.

Today, I have been trying for 2 or more hours. With the same result. Only now it shows a screen that says "Data not cleared Sync & try again. Please help

Moderator edit: format

[JuanJoFitbit]

Hi @Brytino1229, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it won't connect to your phone.By the way, thank you ro troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know how the factory reset was performed. In the meantime, try a regular restart. To do so on your device, follow the steps listed in this help article. After this, make sure that you are following the setup process as described in this help article and see if it connects properly.

Keep me posted on the outcome.

[Brytino1229]

 

Hi @JuanJoFitbit! Thank you for responding! I Factory reset it via settings on the watch itself. When I saw your reply, I followed your steps, so I restarted it which still just shows the screen shown in the picture below. Then I tried to set it up, which resulted in the "Found it!" Screen again, and then after about 5 minutes of that it said couldn't find and showed me the steps to fix it. I tried those again, which didn't help. Thank you for trying to help and time, I really appreciate it and hope that we can figure out how to fix it.

[Brytino1229]

Hi @JuanJoFitbit! Thank you for responding! I really appreiciate the help!

I Factory reset my Versa Lite via settings on the watch itself. When I saw your reply, I followed your steps, so I restarted it which still just shows the screen shown in the picture below. Then I tried to set it up, which resulted in the "Found it!" Screen again, and then after about 5 minutes of that it said couldn't find and showed me the steps to fix it. I tried those again, which didn't help. Thank you for trying to help and time, I really appreciate it and hope that we can figure out how to fix it.

[Sb2bowl]

I'm having the same issue with my VL. 

[Jigss]

I m also facing same problem  somebody's help me!

[Brytino1229]

So, I haven't touched my Fitbit VL for about 1 month now, and I tried to set it up today, because I REALLY need it to work, I looked up how to factory reset it when it's on "Data not cleared Sync and try again" screen, and I did it exactly how it said, and it did not work. It is still on Data not cleared screen. Please help.