Versa Lite not getting recognize to existing Bluetooth connection

[RohanR]

Versa Lite not getting recognize to existing Bluetooth connection

[Rich_Laue]

@RohanR I'm not sure what you are asking? 

Is your Versa Lite setup and able to sync? 

What existing BT connection are you asking about? 

[RohanR]

My android phone existing Paired connection with Versa Lite on Bluetooth, had suddenly lost connection. Seem like bug which is not getting recognised while pairing. Issue started since 18Dec20.

[Rich_Laue]

What is not happening, the only thing you can do through the Bluetooth screen is to remove the tracker. You will not be able to force or connect. 

The tracker, to save battery life, will usually not show as being connected. 

What is not happening @RohanR 

[RohanR]

Issue is Versa Lite not able to connect to android phone, which impacts date & time unable to sync with phone system date time.

[Rich_Laue]

The issue is that the Versa lite will not sync through the phone. 

For a sync to occur the Versa light doesn't have to be listed in the phones Bluetooth. There is nothing you can do through the phones Bluetooth other than to remove the Verses Lite. You should do this now, and could be enough to sync. 

Let's open the phones settings - Then tap apps or application - Now tap Fitbit - Now tap storage - Clear cache - Don't close Settings - Switch to Fitbit -Let's try a sync

Did it fail? 

Swipe Fitbit out of memory - Let's go back to settings - Stop the app through settings - Open Fitbit app and see if it syncs. 

For more steps that have been found to work go here 

[RohanR]

My Versa Lite is running on version 38.71.6.19. Still unable to sync even after re-installing Fitbit App and also tried with settings up new device.

[Rich_Laue]

Did you setup the tracker as a replacement device, so that it wasn't removed from your Fitbit account.

Or is the tracker no longer connected to your fitbit account? 

Did you try the steps in my last post? 

[RohanR]

I removed the Tracker and adding it again. It just keeps on searching for device even after restart of phone, bluetooth and Tracker.

[Jaydeybaby]

I am having the same issue since the last update can not get my fitbit to sync. 

Have reset the fit bit 

Have reset my Bluetooth setting 

Switched both devices off and on 

Removed fitbit app 

Still can not sync now fitbit is back on set up mode because of the factory reset so I cant even use it not that it had correct time due to lack of syncing.

[Rich_Laue]

Doing a factory reset will not fix the sync issue with the phone, that is why you two are unable to setup. 

To fix the sync issue, please see my post above, or contact Fitbit. 

With a sync issue, the worst thing, or it should be the last of 12 other steps, a user can do is remove the tracker from the Fitbit account. 

You can easily find 1000+ posts of, I could not sync so I removed my tracker and can not set it up. 

[RohanR]

While Adding Device it generates PIN, but doesn't complete sync. I followed your previous suggestions, deleting existing tracker from Fitbit App and tried adding New. Looks painful and it needs immediate fix.

[Jaydeybaby]

In order 

I updated app then had issues sync 

I turnt off the fitbit and turnt it back on

I allowed the fitbit to go flat then charge it 

Turnt my phone off and on 

Deleted all saved Bluetooth 

Attempted to sync with my other device 

I then logged off an back in to fitbit 

I deleted the app then reinstalled it 

I then factory reset the fitbit. 

Now I am not the only one having these issues the app store is full of these complaints this last few days. 

[RohanR]

Unable to find solution even after following troubleshooting steps for Android phone on sync issue.

[Rich_Laue]

First mistake was to remove the tracker from your Fitbit account, this will never fix a sync issue. 

You may want to call Fitbit 

[RohanR]

I think Troubleshooting Step details needs to be corrected by advising customers wrongly. Please refer to the article,

9. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync.

[Rich_Laue]

First thing to note about the title, which is deceiving, of this thread. Your phones Bluetooth pagexcan never be used in setting up a tracker. The only thing a user should ever do through the phones Bluetooth is to remove the tracker that does not sync. 

Any attempt to pair the tracker to your phones Bluetooth will be rejected by the tracker. 

Removing all other connected devices is done by turning off the connected devices. You do not clear the Bluetooth list. 

As for other Fitbit devices being removed from the account. I would not remove any scale. The setup process will remove other trackers, so yes other trackers may be removed from your account 

You do not want to remove a tracker that fails to sync. 

[RohanR]

I tried adding through App it connects & goes out off sync, which happens very frequently. Any solution for this.

[Rich_Laue]

@RohanR you say that the tracker stops syncing with your unknown phone. Let's look at these tips. 

[RohanR]

Already spend hours in fixing sync issue on my Android phone and iPad. Sometimes phone gets connected but in few mins it just goes out of sync and also battery power also started draining faster. I don't think it's normal behaviour.

I did follow mentioned instructions for Android phone, but issue is not getting fixed permanently.

It had suddenly occured since last week i.e. 18Dec20, you need to check last rollout.