Versa Lite not keeping the correct time

[Staceyfriend]

My versa regularly shows the time as being anything from 10 minutes to half an hour behind. Syncing will sort the time out for a short period and then the time will stop/go back 

Moderator edit: subject for clarity 

[Nanna88]

I have the exact same problem! Just tried to reboot everything, but now the problem is back! Hoping that we can get an answer...

[LiliyaFitbit]

Welcome to the Fitbit Community, @Staceyfriend @Nanna88.

@Staceyfriend I appreciate your participation in the Forums and sharing that your Versa Lite regularly shows the wrong time. Thank you for confirming that syncing resolves the issue for a short period, I am glad to assist you. I recommend restarting your device by following the steps from this help article: How do I restart my Fitbit device? Please also check our troubleshooting steps at How do I change the time on my Fitbit device?

@Nanna88 Thank you for sharing that you're experiencing the same issue. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know how it goes.

[Staceyfriend]

I have done all of the above steps and it’s still sadly showing the wrong time/loosing minutes. It’s not running two hours behind and seems to be a common occurrence!

[LiliyaFitbit]

Thank you for your reply, @Staceyfriend.

I am sorry to hear the issue persists, I understand how you are feeling and appreciate your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.