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Versa Lite not receiving notifications from Moto 4

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‎12-26-2019 18:26 - last edited on ‎12-27-2019 11:46 by Fitbit Moderator

‎12-26-2019 18:26 - last edited on ‎12-27-2019 11:46 by Fitbit Moderator

New device can't receive text have a Moto 4

 

Moderator edit: updated subject for clarity

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‎12-27-2019 11:48 - edited ‎05-23-2025 09:49

‎12-27-2019 11:48 - edited ‎05-23-2025 09:49

Hi there @Clvroland, welcome to the Community Forums. 

Currently your Moto 4  isn't yet a compatible device as our team is working to optimize the Fitbit app and ensure its functionality with this model. However, we do support Moto X4, you can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

There is a possibility that your Versa Lite can sync and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Versa Lite from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Versa Lite as a new device and set up the notifications again.

Give it a try and let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-27-2019 11:48 - edited ‎05-23-2025 09:49

‎12-27-2019 11:48 - edited ‎05-23-2025 09:49

Hi there @Clvroland, welcome to the Community Forums. 

Currently your Moto 4  isn't yet a compatible device as our team is working to optimize the Fitbit app and ensure its functionality with this model. However, we do support Moto X4, you can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

There is a possibility that your Versa Lite can sync and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Versa Lite from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Versa Lite as a new device and set up the notifications again.

Give it a try and let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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