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Versa Lite not receiving notifications with Samsung Note 10

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‎11-23-2020 17:37 - last edited on ‎11-23-2020 18:27 by Fitbit Moderator

‎11-23-2020 17:37 - last edited on ‎11-23-2020 18:27 by Fitbit Moderator

I've had my VERSA Lite since January 20, 2020. I am having issues with it not getting notifications from my Samsung Note 10. It was working fine and then all of a sudden it stopped.

I made sure that I had the latest update. I made sure that my notifications were allowed, both text and calls. I deleted and reistalled the app. What else can I do.  I rely on my watch frequently with my job to get the notifications.

Thank you in advance for your help!!

 

Moderator Edit: Clarified subject

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‎11-23-2020 18:26

‎11-23-2020 18:26

Hi @Ctrybrt, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

I'll be here if further assistance is needed.

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