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Versa Lite not receiving text messages

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‎05-03-2020 08:27 - last edited on ‎05-16-2020 05:29 by Fitbit Moderator

‎05-03-2020 08:27 - last edited on ‎05-16-2020 05:29 by Fitbit Moderator

I just bought a new Versa Lite yesterday because my other lite stopped receiving text messages and other little glitches were happening with the menu screen/alarms. I deleted my old versa and set up my new one on my iPhone 8. I have been receiving all notifications (calls,emails, step reminders, and social media) EXCEPT text message alerts. Is this just a problem with Versa Lite and iPhones? 

My parents have other Fitbit watches and do not have a problem receiving text message alerts.

 

 

Moderator edit: updated subject for clarity

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‎05-16-2020 05:29

‎05-16-2020 05:29

Hi @Jessmason8816, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Versa Lite since it's not receiving text messages.

 

In order to fix this issue, please try the troubleshooting steps that are listed in this help article. After this, monitor the text notifications feature and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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