Versa Lite not receiving text or sms messages.

[sweetthing]

My Fitbit Versa Lite is paired with my Samsung Galaxy A10 phone, but it does not receive text or sms messages.  I have ticked every box known to man and still nothing.  Please, please help.

[Poirier88]

Just got my versa lite 2 days ago.   I can receive phone and calendar notifications but not text.  I’ve followed every instruction multiple times and nothing.   So frustrating when you pay $200 for something and a simple text doesn’t work.  

[JuanJoFitbit]

@Poirier88, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa Lite since it won't receive text notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Poirier88]

I’ve tried absolutely everything. I get notifications for phone calls, calendar and WhatsApp but not texts.

Sent from my iPhone

[Amandavb]

I had the same issue but I am persistent and kept messing with it and I figured it out.  You have to go to your messaging setting on your iPhone under notification and turn show previews off and then back on 

[FitbitUser730]

What finally worked,

i Did all that was listed In this forum
As well as on their site https://fitbit.secure.force.com/articles/en_US/Help_article/1979#setup

Next i rebooted my iPhone, next I went to fbit app and clicked on notifications and reclicked text msgs off and back on.  Hit sync and my text came through.

Unfortunately I don’t know which item created the connection, but it works!