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Versa Lite not recording heart rate

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‎09-30-2020 09:27 - last edited on ‎10-01-2020 19:17 by

‎09-30-2020 09:27 - last edited on ‎10-01-2020 19:17 by

My versa lite has stopped showing heartbeat and associated stats on watch or after sync. I have tried all recommended fixes but no joy.

 

 

Moderator edit: subject for clarity 

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‎10-01-2020 19:17

‎10-01-2020 19:17

Welcome to the Fitbit Community, @SunsetRunner.

 

I am sorry to hear your Versa Lite stopped recording your heart rate. Thanks for trying to resolve this and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

You can confirm our complete troubleshooting tips at What factors can affect my heart-rate reading on my Fitbit device?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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