Versa Lite not recording sleep data

[Shell_73]

The last time my Versa Lite recorded my sleep was 3rd Feb 2021. I wear it on my non dominant wrist (as usual), band is comfortably snug, battery level is usually above 50%. Sleep positions would not compromise the functioning of the device. Any advice please?

[JuanJoFitbit]

Hi @Shell_73, welcome to our Fitbit Community. Since you mentioned that your Versa Lite is not tracking sleep data, I'd like you to restart your Versa Lite as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep data.

Finally, monitor your watch and see if it tracks sleep data properly.

Keep me posted on the outcome.

[Naomignomed]

Check your heart rate monitor is turned on. Mine got turned off when I updated and it means sleep isn't recorded properly. Now working again now I've turned it back on. 

[Shell_73]

On closer examination I realised that for two weeks my Versa Lite was not recording sleep, activity hours, heart rate. It seems to only count steps and tell the time. The green lights on the back do not work either. I have restarted my watch several times, even reset to factory settings; I have turned heart rate and activity monitoring off, manually synced Fitbit to the app, turned them back on, resynced etc. and no success.

I am beginning to believe I now have a watch rather than a fitness tracker.

Heart rate monitoring is on, Fitbit still not working as a fitness tracker. 

Moderator edit: merged reply

[JuanJoFitbit]

@Naomignomed, it's great to hear that your Versa Lite is working properly now. Thank you for posting the update here.

@Shell_73, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.