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Versa Lite not responding to touch after reset

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‎04-17-2020 11:10

‎04-17-2020 11:10

Hi everyone. My Versa Lite is not responding to touch and I reset it several times without any change. I read that if resetting the device didn’t work then I should turn it off but I can’t do anything on the screen so I’m unable to turn it off to test this. Does anyone know how to fix this problem? Version 70.7.14 and iOS 13.4. Thanks!

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‎05-02-2020 04:20

‎05-02-2020 04:20

Hi @Sarahmb2, due to the recent events, I apologize for the delayed response. However. it's great to see you in our Fitbit Community.

 

Regarding the touchscreen issues that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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