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Versa Lite not showing stats

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‎09-15-2020 19:03 - last edited on ‎09-16-2020 21:50 by Fitbit Moderator

‎09-15-2020 19:03 - last edited on ‎09-16-2020 21:50 by Fitbit Moderator

My versa light won’t track any data, the screen is on but it’s not tracking anything, there are no numbers, just nothing there. Changing the wallpaper doesn’t fix it and neither does restarting it. Anyone know what’s going on?

 

Moderator Edit: Clarified subject

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‎09-16-2020 21:50

‎09-16-2020 21:50

Hi @Hailey-Garcia, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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