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Versa Lite not showing the correct stats

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‎04-16-2020 16:33 - last edited on ‎06-18-2020 15:16 by Fitbit Moderator

‎04-16-2020 16:33 - last edited on ‎06-18-2020 15:16 by Fitbit Moderator

Hello,

 

I have had my fitbit versa lite setup to my app for about an hour and I have updated all the applications. I apparently can have up to 7 stats displayed on the watch however there are only 3 options available to select. I have reset the device and I have shut it down and turn it back on. What am I doing wrong?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎04-24-2020 08:13

‎04-24-2020 08:13

Hello,

I did an update on my versa lite and ever since the data on the today app is not correct on the device. It is not updating my sleep or exercise data. I have shut down and restarted on and off the charging dock. Please provide advice.

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‎06-18-2020 15:21 - edited ‎06-11-2024 09:22

In response to JB1986

‎06-18-2020 15:21 - edited ‎06-11-2024 09:22

Hi there @JB1986, welcome to the Community Forums. Thanks for the details provided in both of your posts.

I've seen that you contacted our Support Team with regards to your first post and saw they helped you to get the 7 stats on your watch. 

About your second post, thanks for taking the time to restart it prior to posting here again. I was wondering if your sleep and exercise data are showing correctly in the Fitbit app? If so, would you mind sending me a photo of the data you're getting in your Fitbit's Today?

I'm looking forward to your response, keep me posted.

Maria | Community Moderator, Fitbit


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