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Versa Lite not showing the correct time and won't sync

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‎10-07-2020 23:44 - last edited on ‎10-08-2020 08:20 by Fitbit Moderator

‎10-07-2020 23:44 - last edited on ‎10-08-2020 08:20 by Fitbit Moderator

Hi I'm struggling to reset the time and date my versa lite and its not syncing to my phone 

 

Moderator Edit: Clarified subject

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‎10-08-2020 08:25 - edited ‎10-11-2023 03:50

‎10-08-2020 08:25 - edited ‎10-11-2023 03:50

Hi there @Donjones17, welcome to the Community. I'm sorry to hear you're having a hard time resetting the time and data on your Versa Lite, I understand where your concern is coming from. I'll be glad to help you. 

As a friendly reminder, keep in mind that your watch may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

If your tracker got mistakenly unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-08-2020 08:25 - edited ‎10-11-2023 03:50

‎10-08-2020 08:25 - edited ‎10-11-2023 03:50

Hi there @Donjones17, welcome to the Community. I'm sorry to hear you're having a hard time resetting the time and data on your Versa Lite, I understand where your concern is coming from. I'll be glad to help you. 

As a friendly reminder, keep in mind that your watch may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

If your tracker got mistakenly unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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