Versa Lite not tracking Sleep Stages info properly

[Bradie]

Hello, I have a few questions about sleep tracking and how to enhance my user experience.

I purchased the Versa Light about a week ago in order to track my sleep; I'm a known restless sleeper and have quite a few issues with waking up in the middle of the night and waking up during REM sleep. I bought the Versa Light with the express purpose of gathering detailed sleep data to map my sleep and troubleshoot my health.

However, I have only received a breakdown of my sleep stages twice since purchasing. The app has not given a reason for the lack of detailed sleep data, but from what I can gather from the forums, I am not wearing the watch properly. I've already seen the advice of wearing it two finger lengths above my wrist bone. Trust me when I say that no amount of tightening of the watch band will ever keep my Versa Light in that particular spot without it falling further down. I also have a very skinny and bony wrist, so I assume that the clock face cannot lay down flat and stay in place all night long with my restless sleep patterns.

My questions are the following:

1. How can I accommodate a skinny/bony wrist? I have already tried wearing the watch at several levels of tightness with no improvements in the results. Tonight, I will be wearing the watch with the face over my inner wrist as part of troubleshooting.
2. Are there any other common user errors that I have not tested in my troubleshooting?
3. Could this be a hardware or software problem rather than user error?

Thank you in advance. Please let me know if I should provide screenshots of the app. I really want this to work, as this is literally the only function I care about.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Bradie, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I would like to follow up and help you with your Versa Lite since you are not getting accurate sleep info and sleep stages.

Regarding your questions, I'd like you to visit this help article, which explains how sleep stages get tracked by your Fitbit device and it also includes some tips that'll help you to get better sleep results and sleep tracking with your Versa Lite.

Let me know how it goes.