Versa Lite not tracking heart rate

[StephCarty]

Since a Tuesday evening after my run (it's now Friday) my fitbit versa lite has not been tracking my heart rate and my battery has gone down a lot quicker than usual for my same daily activities.

I had this issue back in November and as I was still under warranty (23rd April purchased) I got a replacement. Now this is the second device and seems to be reoccurring after only 5 month instead of the 7 month last time.

I've turned the heart rate on and off on the device. I've restarted the watch by holding the back button and I've also switched it off from the settings on the watch and back on. All with no success of the green sensor working on the back of the watch. Any help would be appreciated as this shouldn't really happen twice in less than 1 year for a quite expensive fitness watch.

Moderator edit: format

[JuanJoFitbit]

Hi @StephCarty, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the heart rate tracking issues that your Versa Lite experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.