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Versa Lite not tracking heart rate

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‎04-12-2020 08:16 - last edited on ‎04-27-2020 04:47 by Fitbit Moderator

‎04-12-2020 08:16 - last edited on ‎04-27-2020 04:47 by Fitbit Moderator

My Versa Lite stopped tracking my heart rate about a week ago.  I also noticed that the LED lights are no longer working.  I have tried uninstalling and reinstalled the app.  I have tried a factory reset and whatever suggestions I could find in the forums and it's still not working.  I am using Galaxy S8+.

 

 

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‎04-27-2020 04:47

‎04-27-2020 04:47

@SonyaFit, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the heart rate and sensor lights issues that your Versa Lite experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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