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Versa Lite not tracking my heart rate accurately

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‎05-21-2021 11:43 - last edited on ‎05-25-2021 06:11 by Fitbit Moderator

‎05-21-2021 11:43 - last edited on ‎05-25-2021 06:11 by Fitbit Moderator

Hello, starting a couple days ago my versa started not tracking my sleep because it said it couldn't get a good read on my heart rate. Them last might it's continually saying my heart rate is at 152. I checked with a different monitor to make sure that this was wrong.

 

I did a reset and it's still saying 145-150. Anyone else having this issue? Is there something I can do to fix it? 

 

Moderator Edit: Clarified subject

 

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‎05-25-2021 06:13 - edited ‎05-25-2021 06:13

‎05-25-2021 06:13 - edited ‎05-25-2021 06:13

Hi there, @Sarah4990. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

 

I've seen you contacted our Support Team after posting here and they've already helped you with this issue. If you still need help, please feel free to update your support case so they can continue assisting you. 

 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎05-27-2021 05:05

In response to MarreFitbit

‎05-27-2021 05:05

Mine is doing the same thing! HR monitor just stopped working, but everything else was fine and it was synced to the app on my phone. I tried all the resets, and even chatted with the customer support. They told me to factory reset it so I did. Now my Fitbit will not connect to the app on my phone, and I went through multiple steps with support with no success. The warranty is expired, and the only option they gave me was to buy a new Fitbit for 35% off. 

 

My FitBit was working fine and synced, except for the HR, and now it is completely useless!!!!! I refuse to buy a new one when it was supports fault that it is now useless.

 

Tried to go back in the chat and first got a error, then was put in a queue where I was second in line, and after an hour and a half, I was still second in the queue. I closed it out and gave up.

 

It seems that multiple people are having the same issue so I think it is a global issue, and I should not have to get a new one.

 

I am so angry and frustrated. I created my own post on the forum earlier this afternoon,and no one has responded.

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‎05-27-2021 05:07

In response to dsta0125

‎05-27-2021 05:07

I honestly think you should buy a new one.

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‎05-27-2021 05:09

In response to T9

‎05-27-2021 05:09

I should not have to buy a new one. It is FitBit's fault!!

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