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Versa Lite not tracking steps and distance

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‎05-06-2020 13:42 - last edited on ‎05-20-2020 09:40 by Fitbit Moderator

‎05-06-2020 13:42 - last edited on ‎05-20-2020 09:40 by Fitbit Moderator

I have my fitbit versa lite 3 weeks now and today found out it is not recording my distance or steps correct, it is connected to my phone gps. Is there something else I can do to get a more accurate reading? Thanks for any advice!

 

 

Moderator edit: updated subject for clarity

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‎05-20-2020 09:39

‎05-20-2020 09:39

Hi @Saorg, due to the recent event, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Versa Lite since it's not tracking your steps and distance properly.

 

Please restart your Versa Lite as described in this help article. Also, I'd like to share this help article, which explains how your Fitbit device tracks your data. Finally, monitor your watch for the next 24 hours and see if the data is accurate.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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