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Versa Lite not turning on after firmware update

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‎08-20-2020 18:41 - last edited on ‎08-21-2020 06:59 by Fitbit Moderator

‎08-20-2020 18:41 - last edited on ‎08-21-2020 06:59 by Fitbit Moderator

Hi, I updated my Versa lite yesterday and today it died at around 10% battery life. I've tried charging it, but the device won't turn on and only gets warmer the longer I leave it on the charger. I've tried several of the recommendations I've seen on this forum to no avail (hold down the button for 10s, charge longer, etc). The device is only 7 months old.

 

Moderator Edit: Clarified subject

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‎08-21-2020 07:02 - edited ‎10-03-2023 17:33

‎08-21-2020 07:02 - edited ‎10-03-2023 17:33

Hi there @cheriesherri, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's behavior after the firmware update. I appreciate you took the time to following some tips and recommendations provided in the forums to fix your watch. 

I've seen that you contacted our Support Team to report about this odd behavior of your watch and they helped you. If you have any questions about the resolution of your case, feel free to contact them back for further explanation or you can check our warranty policies here for a better understanding of the information you were provided.

Maria | Community Moderator, Fitbit


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