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Versa Lite not turning on after swimming

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‎07-03-2020 13:40 - last edited on ‎07-04-2020 18:07 by Fitbit Moderator

‎07-03-2020 13:40 - last edited on ‎07-04-2020 18:07 by Fitbit Moderator

I have had my versa lite for less than a year. I went swimming with it for the first time today. Now it won’t turn on. How do I resolve this? I’ve already watched videos and stuff.

 

Moderator Edit: Clarified subject

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‎07-04-2020 18:07

‎07-04-2020 18:07

Hi @OGJourney, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Looking forward to your reply.

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