Versa Lite not turning on or taking a charge

[Sunners]

This morning my versa lite just stopped working. The screen wouldn’t wake up so I thought it needed a charge but hours later still nothing. I’ve tried holding in the left button but that doesn’t work and now all connection to the app on my phone has gone too. Any ideas how to fix this or is there something wrong with the device? It’s only a few months old.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Sunners, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for restarting your watch before contacting our forums.

I'd like to know if your Versa vibrates when connected to the charger. In the meantime, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[Sunners]

Thanks. No it doesn’t vibrate and I was using a fit bit clock face. 

[JuanJoFitbit]

@Sunners, I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that provided some information about discrepancy issues that your Versa is experiencing via email.

I would like to know if the discrepancy and battery issues got fixed. In case the issue persists, please reply to the last email that our Support sent to you and they'll be happy to follow up and provide a solution.

Looking forward to your response.

[Sunners]

Hi Juan, no the screen is still blank and I can’t seem to bring it back to life. 
have let the battery run out and now recharging it but still nothing. 
thanks

sara

[JuanJoFitbit]

@Sunners, thank you for getting back. By the way, I'm sorry for the late response.

I would like you to try one more workaround that has been helpful for this type issues. Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Let me know how it goes.

[Sunners]

Thanks I have tried all of those options and it is still not working - How do I get a replacement as I only purchased it in July. 

Thanks

Sara