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Versa Lite not turning on

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‎08-02-2020 06:57 - last edited on ‎08-02-2020 19:49 by Fitbit Moderator

‎08-02-2020 06:57 - last edited on ‎08-02-2020 19:49 by Fitbit Moderator

My versa lite quit working completely. The screen went black, it had about a 50% charge prior to this. It will not turn on if I hold the button, just stays black. I've cleaned it and the charger per the instructions. I have had it on the charger for the last couple days and it still does not turn on. I have only had it for 7 months. Any other ideas of what to do?

 

Moderator Edit: Clarified subject

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‎08-02-2020 19:48

‎08-02-2020 19:48

Hi @Sharc5811, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎08-02-2020 23:43

In response to RicardoFitbit

‎08-02-2020 23:43

Thank you for getting back to me. The heart rate sensors do not flash. The device is completely unresponsive. Nothing happens when I hold the button down for any amount of time. I read the article, but I don't think I can restart my device if it doesn't respond at all. 

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‎08-03-2020 21:10

In response to Sharc5811

‎08-03-2020 21:10

You're welcome @Sharc5811, your reply is appreciated.

 

Thanks for trying the troubleshooting steps that were shared on my previous post. Because the issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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