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Versa Lite not turning on

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‎08-04-2020 08:41 - last edited on ‎08-04-2020 20:18 by Fitbit Moderator

‎08-04-2020 08:41 - last edited on ‎08-04-2020 20:18 by Fitbit Moderator

This is my 2nd replacement of a Fitbit Versa Lite...this one has completely shut down, and will not turn on, whether on the charger or not.  Nothing happens, the **ahem** thing is frozen on NOT ON! I have not even been able to push side button, 10 secs, to get it to re-sync...nothing can happen because it will not even turn on, even when plugged in on the charger. 

Needless to say, this is disappointing to find that Fitbit products are not stable enough to reset or fix easily.

This unit is probably less than a year old, a replacement for the original Versa Lite I bought maybe a year ago or so.  I am wondering if I was not sent a refurbished, not brand new, one on the warrenty replacement and that is why this one has just died, so completely useless now.

what do I do with this one now?

 

Moderator Edit: Clarified subject

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‎08-04-2020 20:18

‎08-04-2020 20:18

Hi @DonSchad, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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