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Versa Lite not turning on

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‎12-20-2020 06:20

‎12-20-2020 06:20

After charging my device it wouldn't turn on. Shows synced on app (can see the charge level), but no display on screen. Tried holding the button for 10-15 seconds as recommended, but nothing changed. 

 

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‎12-20-2020 18:01

‎12-20-2020 18:01

Welcome to the Fitbit Community @JAW5678.

 

Thank you for the information provided and thank you for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created the case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

Please let us know if you have any question.

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