Versa Lite not updating after factory reset

[Luciapucia03]

Hello, 

Basically I did a factory reset on my FitBit because it was super slow, so I thought that was the best thing for it. It still works and connects to my phone. However, when I try to update it, it gets to 1% and then a big red X appears on through screen (with no other text, just a red x in a circle). I have tried to restart my phone, clear my Bluetooth cache, everything. I don't know what to do! 

[JuanJoFitbit]

@Luciapucia03 Welcome to our Fitbit Community. I totally understand how you feel about the updating issue and red "X" that the display of your Versa Lite has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

In order to avoid providing the same information, please let me know how the factory reset was performed. In the meantime, try a regular restart as described in this help article. After this, set up your watch as instructed in this help page and see if the issues get fixed.

See you later.

[Luciapucia03]

Hello, sorry for the late response. 

If I can remember, I did the factory reset by doing this: (found it on a fitbit forum) 

1. Hold down the button (reboots device after ~8 seconds).
2. Wait until the static logo disappears.
3. Release the button briefly (< 2 seconds), and hold the button down again.
4. Wait until a long vibration is felt.

I did look at the links you provided, but I was doing them already. Sadly they didn't help. 

[JuanJoFitbit]

@Luciapucia03 Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.