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Versa Lite not updating its firmware

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‎04-08-2020 13:57 - last edited on ‎04-23-2020 04:30 by Fitbit Moderator

‎04-08-2020 13:57 - last edited on ‎04-23-2020 04:30 by Fitbit Moderator

This is an absolute joke. 
I have been trying to update my brand new versa lite for 48 hours straight with no luck. Keeps failing. I am ready to throw the thing at a wall. I have tried EVERY thing suggested by your techs and nothing works. Clearly there's an issue with this product as it happens to multiple people. What a disappointment that you are selling it knowing this.. not happy.

 

 

Moderator edit: updated subject for clarity

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‎04-23-2020 04:29

‎04-23-2020 04:29

Hi @fleurybooth, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the firmware update issues that your Versa Lite has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums. I totally understand how frustrating this is for you.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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