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Versa Lite not updating on Samsung,apple or windowns

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‎02-29-2020 23:23

‎02-29-2020 23:23

I am really frustrated.    I have tried now for 3 days to update my versa lite but it keeps on giving an error.  I have tried all these different techniques on all 3 devices, Samsung, apple and windows laptop.   I tried all the advice online:

- switch of phone

-  switch of bluetooth

- unpair bluetooth

- disconnect device and try to load now device

- etc.

It goes to the point where it give a PIN and then connect.   Then as soon as I start the update it starts running for a while and then it gives a error message.  

Now the device is just showing the original start up screen and I cannot use it.   I am really out of ideas.

 

Any other ideas that I might try?

Regards

B

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‎03-01-2020 10:48

‎03-01-2020 10:48

Welcome to the Fitbit Community, @bettie20.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with updating your Versa Lite. I understand how frustrating this is for you. Thank you for your efforts to resolve this and providing the steps you tried, you can confirm the complete troubleshooting instructions here. 

 

I would like to confirm if you continue experiencing this difficulty? What error message do you receive? I will be glad to investigate further. 

 

Please keep me posted, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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