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Versa Lite not updating with iPhone

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‎02-22-2020 08:26 - last edited on ‎02-23-2020 10:29 by Fitbit Moderator

‎02-22-2020 08:26 - last edited on ‎02-23-2020 10:29 by Fitbit Moderator

Is anyone experiencing problems updating their versa lite?

 

Moderator edit: updated subject for clarity and label

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‎02-23-2020 10:28

‎02-23-2020 10:28

Hi @horatio.garth43. Welcome! It's good to see a new face around.

 

Thanks for participating in the Community Forums, let me help you to get your Versa Lite updated. I'd suggest to give a try to the following in the given order:

 

  1. Remove the Versa Lite and any other device from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby. This is just for this process.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your watch.
  5. Open the Fitbit app, tap on your profile picture > Set Up a Device.
  6. Choose the Versa Lite, tap on replace device and follow the onscreen instructions.
  7. Then, accept the prompt to proceed with the firmware update. Make sure to keep your watch and phone next to each other until the process is completed.

 

By the way, I’ve moved your post to the Versa Smartwatches board as there are more chances for you to get an answer to your post here.

 

Keep me posted.

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