I first noticed the touch screen was occasionally not working. Unusually I would connect it with the charger, even if it still had some battery life, and this seemed to fix the issue
Then a couple days ago the screen was completely none responsive. So I did a search and found that a number of people have been having this issue (!?!?). I tried holding the left button until the fitbit logo appeared in order to restart it and the touch screen worked for about an hour.
This time when I tried to restart it, the logo appear for the briefest of seconds but it did not appear to actually restart. Plus, the left button now wasn't working either. Gggrrreeaaattt
If I shook my wrist, the screen would light up but that was the only sign of life. So I checked the forums again and how to do a factory reset. Apparently, one can only do this using the touch screen. Extremely not helpful & frustrating. The solution to the problem can not be done due the problem?!?! (whose bright idea was that anyway?!?! The factory reset should always be a manual trigger)
Anyway... the only thing I could think to do was to let the battery die down and force it to "reset". Once it died and was allowed to recharge the touch screen worked! Eureka!
But, not taking any chances, I went to do a factory reset just in case. Now, it's completely dead. Thanks fitbit for disappointing me a 2nd time and taking my money.
I enjoyed my first, the basic flex and eventually upgraded to the Charger HR. That was disappointing as the flimsy plastic backing came off completely negated the ability to charge. Unless you were willing to stand there holding the charging cable. I superglue it, but eventually it couldn't be glued any more & became useless. I took a little break after that disappointment before looking at other wearable products. I decided to try fitbit one more time and here I am, deflated once more. It would seem that the more advance the tech, the more expensive and cheaply made.
