Versa Lite not working... At all

[Kiorbree]

I first noticed the touch screen was occasionally not working. Unusually I would connect it with the charger, even if it still had some battery life, and this seemed to fix the issue

Then a couple days ago the screen was completely none responsive. So I did a search and found that a number of people have been having this issue (!?!?). I tried holding the left button until the fitbit logo appeared in order to restart it and the touch screen worked for about an hour.

This time when I tried to restart it, the logo appear for the briefest of seconds but it did not appear to actually restart. Plus, the left button now wasn't working either. Gggrrreeaaattt

If I shook my wrist, the screen would light up but that was the only sign of life. So I checked the forums again and how to do a factory reset. Apparently, one can only do this using the touch screen. Extremely not helpful & frustrating. The solution to the problem can not be done due the problem?!?! (whose bright idea was that anyway?!?! The factory reset should always be a manual trigger)

Anyway... the only thing I could think to do was to let the battery die down and force it to "reset". Once it died and was allowed to recharge the touch screen worked! Eureka!

But, not taking any chances, I went to do a factory reset just in case. Now, it's completely dead. Thanks fitbit for disappointing me a 2nd time and taking my money.

I enjoyed my first, the basic flex and eventually upgraded to the Charger HR. That was disappointing as the flimsy plastic backing came off completely negated the ability to charge. Unless you were willing to stand there holding the charging cable. I superglue it, but eventually it couldn't be glued any more & became useless. I took a little break after that disappointment before looking at other wearable products. I decided to try fitbit one more time and here I am, deflated once more. It would seem that the more advance the tech, the more expensive and cheaply made.

[Jtall]

They have sent me a new device!! Just follow all their troubleshooting advice each time they get back to you. That’s just what I did, and replied to each step. They were quite good on their word and sent me a brand new Versa Lite which works perfectly. Good luck!

[EmmaFit30]

The exact same thing happened to me.

I bought a Fitbit Versa Lite yesterday and spent the entire day troubleshooting an impossible setup. Tried everything, went to every article and forum, and spoke with Fitbit Customer Service on the phone and tried everything they came up with- nothing worked. The only option was to send back for a replacement or refund.

I opted for a refund because I was so disappointed at being sent a defective product and it seems to be common with this model, so I did not want a replacement. I had an Alta for several years and loved it, and was very excited to get a Versa Lite but was disillusioned due to being sent a broken product.

I am being forced to pay for shipping to send it back, and will not receive a refund on the original shipping cost. This, despite being sent a defective product. This is not me changing my mind, in which case I would completely accept having to pay shipping costs. This is a defective product that will not even turn on- I have not even had a chance to use it for a moment. I don't understand why I am now out $20 because I was sent a defective product. I spoke about this at length on the phone and was met with obstinate replies every time, with zero flexibility.

This is beyond unacceptable customer service. $20 is not the end of the world, but when the company is 100% responsible for an issue, a customer should not have to pay a single dollar. I do not understand how customer service can operate this way. If this is not resolved, I will be purchasing an Apple Watch and will be spreading the word about the unacceptable treatment of customers at Fitbit.

[SunsetRunner]

I talked to 3 people (two yesterday and one today) and they all told me that no one else is having this issue. When I tell them that ALOT of people are having the same problem they tell me that I am wrong. I wish I could have this fixed. I use the Versa Lite for the heartrate and they told me that it's not a medical device. I factory reset my Fitbit and the person I told said not to do that. Then why do they have it on the device? Now I can't get my versa lite to be set up. I think it's their APP that is not working. You ask them for a new one, and they totally ignore you.

[emilyy0414]

I’ve got the exact same problem and it’s been 9 months I’ve had the Versa lite. If I would’ve known it would just die out like this I wouldn’t have bought it and instead gone with the Apple Watch which lasts longer and has more functionality to it.

[Kiorbree]

Did you not read the original post? I did this a couple of times which seemed to work but the problem kept reoccurring. Now the button stopped working completely.

Once again, the original posts states that I tried the restart and factory reset a number of times. It worked in the beginning, but then stopped responding all together.

Moderator edit: merged reply

[dawnerin]

This exact thing happened to me.

I received my Versa Lite in May 2019 and fell in love with it.  I even convinced 2 others to get the same watch.

Then in about November 2019 I started having trouble with the touch screen. I would try to activate it when going for a run or turn off my alarm, and it would take me at least 20 tries to get it to work.  I did the shut off and reset, which did nothing.  Over the next few months it got worse and worse, until now the screen only shows the time about 10% of the time.  I have no ability to interact with it through the watch.  It still syncs to my app and records my steps, etc.  I have tried the reset many times in these months.

It's frustrating that a watch that is less than 1 year old would have problems, and even more frustrating when I read that this is quite common.

[PirateDeb]

Mine does not even record steps. I have given up on it.
I too convinced others how wonderful it was and I am now embarrassed to admit it is a total failure.
Paying $200 was a lot of money for me. Lasted only a few months.
I am investigating other options now.
But will NEVER recommend this watch ever again.
Good luck with yours

[TristinM]

Last night my Fitbit screen went black. It will not come on nor will my app sink. What is going on? Please assist, I love my Fitbit versa lite. I’ve only had it since early February, not even 3 months. 

[Lroyal1977]

I have had every conceivable issue with my Fitbit Versa Lite. It has already been replaced once. I am posting in hopes that this might help someone else. Over the course of the time I've had the second Versa Lite, there have been times when it would not track sleep or steps or heart rate. It's not even a good watch at that point as the time is off when it's not syncing. In fact most of the time, it would not sync. There have been times when I've reset it and sometimes that helped, sometimes it didn't. I have deleted the Fitbit app and started all over. I have cut the Fitbit off and reset it countless times. I have screamed, cried and cussed. None of that was particularly helpful.  I spent hours on the phone with customer service. While the last person I spoke with was quite friendly, the best she could offer up after trying everything was to send me a replacement. After working a very, very short while, the replacement started having all the same issues as the original. I have no idea why, but it started working a little better when I repaired my old Fitbit Alta HR to the same account. I have no idea why, but it did start working a little better. It still did not sync all of the time.  As a last-ditch effort before sending the second one back, I reset it to factory settings. Knock on wood, it has worked perfectly since. I'm not holding my breath, as I have had so much trouble with both of these that I am just not  fully confident that it will continue to work, but hopefully this might fix some issues for some of the rest of you. I hope it continues to work because I really like the display and the functionality when it actually works properly.

The one frustration I continue to have is trying to use the bitmoji clock face. I somehow ended up with two separate Snapchat bitmoji accounts, and the Fitbit continues to pair with the old one. I don't seem to be able to get it to where I can sign in again so I can sign in to the new account. If anyone has any idea how to do this, please share. I love that clock face but I'm not the least bit interested in using it without my own personal bitmoji. Fingers crossed for all of us that these things will start working properly all the time! I never had any issues at all with my Alta HR. It seems like Fitbit still has some work to do on the smart watch products. They certainly have the look and some cool features, but that means nothing if you can't sync them and if you can't track steps, heart rate and sleep! I am cautiously optimistic as I've had two good days. Good luck to all of you.

[Sleeptraker]

hi, 

I only bought my fitbit versa lite in December 2019. It's was woking ok till 25 April it suddenly stopped working. No display.  Not connected with my phone. I tried everything it suggested online. Rebooting, recharging nothing works at all. The green light is red now. No responde. What should i do. I bought it from bestbuy USA. I live in Bangladesh. Its expensive to send it back. 

Plz tell me what should i do? 

[CiaraJT]

I bought my watch at the end of February. The screen stopped working this week so I did a factory reset yesterday. Completely dead now. Charged it all night and still completely dead no changes. Extremely disappointed. My previous Fitbit lasted for 2 years with no disappointments until the very end. Horrible quality. 

[Lroyal1977]

Sorry you are having trouble. I shared my experience oh, so you may be something there will help. To be clear, I don't work for Fitbit I'm just a Fitbit user sharing my experience. In the interest of full disclosure, after 2 and 1/2 days of bliss my Fitbit is not syncing properly today. Unfortunately I'm not surprised. Fitbit employees manage these message boards, so I assume somebody will be reaching out to you.

[Chicken14]

Yes I bought a versa lie about month ago had it on the charge when I took it off the charge the green light was not working and the Fitbit symbol just stay on the screen and I can’t turn the screen off or on it want do anything 

[TristinM]

My experience was this, I had similar issues less than 3 months after
purchase. I called Kohl’s where I made the purchase and after being denied
an exchange pretty much accepted that my versa lite was just going to be a
problem I could adjust too. However after it completely stopped working I
broke down and called Fitbit and to my surprise they were extremely
helpful, logged onto my Fitbit acct, tried rebooting, attempted a reset,
update, etc and when these all failed they sent me a link while I was still
on the line, waited for me to reply, gave me a choice of the same or a 50%
off discount for an upgrade and 1 day later my new one was being shipped to
me! I hope you have the same great experience as I did and get back on
track soon! 👍🏼

[Chicken14]

Thank you so much for the advice

Sent from my iPhone

[Lroyal1977]

Thanks! My device is working today, but I will keep this in mind. When I called customer service with my first Versa Lite they were very friendly. It was just a long and tedious process, but that is the nature of a tech call. As long as they stand behind the device and will replace it if it continues to give me problems, I will be okay with that. Thanks!

[Yerdonia73]

I have had the same issues with the update. My Versa will not show my text messages and as of yesterday it will not charge, I’m not sure if it’s the charger or Fitbit. I ordered another charger and will see if it’s that. My Versa is only 2 yrs old ... so frustrating how much money we spend and one dam update ruins the whole thing 

[Cammiecam19]

My Fitbit screen is black, this is the 2nd one I have had. This one I've had since around Valentine's day. I've never had this issue with any other Fitbit product. I can't even restart it, I've tried.

[PirateDeb]

I have given up on this. Very, very disappointed.I am now looking into other brands.
Hope you find a solution. Would you really trust another fitbit? Not me!

[Chymsl]

I just updated my watch last night and after doing so the screen was unresponsive. I have had mine for about 6 month and previously had no problems. It had to be the update and now the watch is completely unresponsive even after leaving on charger the entire night.