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Versa Lite not working after 13 months

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‎09-14-2020 13:22 - last edited on ‎09-16-2020 17:52 by Fitbit Moderator

‎09-14-2020 13:22 - last edited on ‎09-16-2020 17:52 by Fitbit Moderator

I've had 2 Fitbit devices suddenly die in the last 3 years (the most recent was only 13 months old!) and all Fitbit can offer is 30% discount on new one? No thanks! There are too many other brands out there I think I'll consider. 

 

Moderator Edit: Clarified subject

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‎09-16-2020 17:52

‎09-16-2020 17:52

Hi @DClapp, welcome to the Community Forums! 

 

Thanks for your post, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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