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Versa Lite not working after swim

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‎06-29-2020 10:30 - last edited on ‎06-29-2020 22:54 by Fitbit Moderator

‎06-29-2020 10:30 - last edited on ‎06-29-2020 22:54 by Fitbit Moderator

Please help. My Versa lite is 15 months old. Never one problem with it at all. Swam 5 minutes in the shallow end with my kids and now it's dead as a doornail. Dashboard shows 70% charge. Tried holding back button down but nothing happens.  No lights on the back. So disappointed. Hoping someone will offer some advice or Fitbit will fix/replace

 

Moderator Edit: Clarified subject.                                                

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3 REPLIES 3

‎06-29-2020 22:54

‎06-29-2020 22:54

Hi @luckymom22, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎06-30-2020 10:02

In response to RicardoFitbit

‎06-30-2020 10:02

I tried the restart option, as mentioned previously. Still nothing. What next? 

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‎06-30-2020 18:26

In response to luckymom22

‎06-30-2020 18:26

Your reply is appreciated @luckymom22.

 

Thanks for trying the steps from my previous post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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