Versa Lite only show Fitbit logo and won't update

[Jessikan82]

I had my Fitbit for 5 months and it's been working fine until now. It doesn't update I tried serval times, it only shows the fitbit logo on screen or "download the fitbit app to start" . It counts the steps but it wont show it on the display on the watch, only the fitbit logo shows. I've charge it turned it on and off serval times, logged out from the fitbit app but nothing is working. what can I do? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jessikan82. I am sorry for the delayed response.

I am sorry to hear your Versa Lite is only showing Fitbit logo on screen and won't update. I appreciate your troubleshooting efforts and recommend to plug the charging cable into a computer and update over Bluetooth again. For step-by-step instructions, see Why can't I update my Fitbit device?

Let me know how it goes, I'll be around.

[NiseB]

This is the first time I'm trying to connect this Versa Lite. It never updates.  I had a blue line, but finally got rid of it.  But it only shows the fitbit logo.  I've tried connecting it to my computer to update it, but that's not working either.  It won't swipe so I can't get to "about".  Ive been at this for hours.  I'm trying to decide if I should return it.

[LiliyaFitbit]

Welcome to the Fitbit Community, @NiseB.

Thank you for joining the thread and sharing the details of the issue you're experiencing with updating your Versa Lite. I appreciate your troubleshooting efforts and I am here to help. I understand your concern, since the steps you've tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

You can read our full return policy on our website here. 

Let me know if you have any questions.

[manugent]

Yes, i am having this problem now too and have, I have plugged the charging cable into a computer and update over Bluetooth, restarted many times, but my screen is stuck on burn rate and wont show steps or heart info. Frustrating!

[LiliyaFitbit]

Welcome to the Fitbit Community, @manugent.

I am sorry to hear you're experiencing the same issue with your watch. I totally understand how you are feeling and appreciate your troubleshooting efforts. I recommend trying to change a clock face: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome. I'll be around if you have any questions.