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Versa Lite only showing Fitbit logo

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‎08-29-2020 07:11 - last edited on ‎09-08-2020 17:28 by Fitbit Moderator

‎08-29-2020 07:11 - last edited on ‎09-08-2020 17:28 by Fitbit Moderator

The other day I went to a camp in the woods. My versa lite had been dead for a few days so I charged it there. When I came back to my cabin to retrieve it it showed the Fitbit logo and was cycling through the different greeting languages. I opened the Fitbit app and I tried to sync my watch but it wouldn’t show up in my Bluetooth. I checked on my friends phone and I wouldn’t show up in theirs either. I figured it must’ve been the bad connection at the camp and went home not worrying. I am now home with very good connection, and the versa lite will not show up in anyone’s Bluetooth once again. I’ve tried everything. I’ve reset my Bluetooth, restarted my phone (iPhone SE first gen, 13.6.1), I tried to restart the watch but it won’t let me. At this point it’s just showing the Fitbit logo and every time it times out it just turns back on again. I removed the versa lite from my account to see if that would work but it hasn’t. Another thing worth noting is that it has minimal damage, there are a few pixels that just show up as red all the time, which happened once I got out of salt water. I’m sorry this is so long but I really have tried everything and I don’t know what to do because I’ve only had this for 7 months. 

 

Moderator Edit: Clarified subject

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‎09-08-2020 17:28

‎09-08-2020 17:28

Hi @Hdillon2007, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, certainly, your Versa Lite is not working as the way it was designed. That being said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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