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Versa Lite only works while it's on the charger

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‎06-14-2020 07:23 - last edited on ‎06-21-2020 06:16 by Fitbit Moderator

‎06-14-2020 07:23 - last edited on ‎06-21-2020 06:16 by Fitbit Moderator

My Versa Lite Charges to 100% then when I take off charger the screen goes black. I tried rebooting and nothing. Please help!! 

 

Moderator Edit: Personal info removed

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‎06-21-2020 06:18 - edited ‎04-21-2024 11:24

‎06-21-2020 06:18 - edited ‎04-21-2024 11:24

Hi there @Jlo21, welcome to the Community Forums. Thanks for reporting your Versa Lite's recent behavior and for taking the time to troubleshoot it prior to posting here.

I've seen that you contacted our Support Team just right after sending your post and saw they were able to get you back on track. 😉

Please don't hesitate to let us know if there's anything else we may do for you. 

Maria | Community Moderator, Fitbit


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